In most cases, we will issue your refund in the same way you made the original purchase. Please allow up to 30 days for a credit to appear on your account from received date. Once we receive and inspect your item(s), we will credit your account. Please allow 7-14 business days for mail-in exchanges to be processed. Unless an item is defective, if you would like an exchange, our standard freight charges apply, unless you provide a post parcel with your return. All items must be returned in original/unused condition.Instructions as to whether you would like a refund or an exchange.Detailed note as to the reasons of the return.Return must be accompanied RMA form (Click Here)and copy of original receipt or invoice.Please include the following with your package: Securely pack all items that you would like to be returned and post mark via registered mail with tracking info as we are not liable for shipments which may go missing during transit. Special order merchandise or any item indicated on the website as non-returnable is as such.ĭefective items may be repaired, exchanged or refunded at our discretion for the same model or manufacturer's equivalent model.Exchange as long as stock is available of same item.
Clearance product from our monthly “Timed Sales” are eligible for return or refund.Purchases via our Tightass Tuesday promotion cannot be exchanged or refunded.If returning a wetsuit for warranty assessment, please ensure the wetsuit is thoroughly dry inside and out, otherwise there will be a delay in processing your return for hygiene reasons.Claims for missing items or items damaged in transit must be received within 7 business days of receipt of merchandise.Adreno is not responsible for any consequential or incidental damage resulting from the use of any merchandise bought from us including lost or stolen equipment.Adreno is not responsible for personal data or items left in returned merchandise.Adreno is not responsible for mis-handling of products or ill-treatment of goods.We can only refund or exchange products provided they haven't been used in the water and are undamaged.
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